Dealing with Booking Issues and Cancellations

Dealing with Booking Issues and Cancellations

If you encounter issues with your booking or need to cancel, follow these steps:

Step 1: Check Confirmation Details

Review your booking confirmation email for details and instructions specific to your booking.

Step 2: Visit the 'My Bookings' Section

Log in to your account and navigate to the 'My Bookings' section to view your current reservations.

Step 3: Identify the Issue

Determine the nature of the issue (e.g., incorrect details, cancellation, rescheduling) to assist in resolving it effectively.

Step 4: Contact Customer Support

Reach out to customer support through the provided contact methods for assistance. Provide your booking reference for faster resolution.

Step 5: Follow Cancellation or Change Procedures

If you need to cancel or change your booking, follow the procedures outlined in your confirmation email or on our website.

Step 6: Confirm Resolution

After the issue is resolved, ensure you receive confirmation of changes or cancellations. Keep this information for your records.

By following these steps, you can address booking issues promptly and efficiently.